Shipping Terms

How can I track my package?

If tracking stats are available, you may track your package using the Your Orders page. Click on "Track Package" beside the delivery you wish to follow.

Why isn't there tracking information in my order?

If you do not see any tracking data on your shipment plus the estimated delivery date has not yet passed, your package should still arrive by the due date. You will find some common reasons why tracking data is unavailable on our Tracking Shipments Help page.

Why your order did not get free shipping.

Both the items ordered and also the shipping address must be eligible for FREE Shipping. FREE Shipping page has further information about what items and addresses qualify.

Free Shipping

To take advantage of FREE Shipping:

  • Place at the very least $25 of eligible products in your Shopping Cart.
  • Go to checkout.
  • Ship your items to only one U.S. address.
  • Select "Group my items into as few shipments as possible" as the shipping preference.
  • Select FREE Shipping as the shipping speed. The transaction will be delivered within 5-9 working days after all of the merchandise is available to ship (including pre-order items).
  • Place your order, and enjoy the free delivery!

Using this shipping option, we fulfill the transaction in the more cost-efficient way. This allows us to pass our savings onto you in the form of free shipping. Though it might take additional time to pack and ship your order, you'll still receive it around the estimated delivery time-frame.

International Shipping

We gladly accepts orders all across the world. Available product lines, shipping rates and costs could vary in accordance with the delivery address for the order.

To ascertain the shipping rate information specific to your order's destination, find your region.

There can be limitations on where and whether vendors offer international shipping. To find out more, visit our the vendors international shipping details page.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Restrictions

These items can be shipped to just about all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books which need special handling because they are extremely heavy (like, multi-volume sets) will not be shipped beyond the U.S. If it is so, it will likely be noted within the product detail page.

Returns & Replacements

The aforementioned conditions (including, if applicable, terms associated with the Import Fee Deposit) also relate to the shipment of any replacement product which may be shipped if there's a problem with the shipment. If you happen to return a product to us, you're the exporter within the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. To learn more please use the "Contact Us" form page.

When To Expect Your Order

Our estimated delivery date for your order is based how quick we are able to obtain and ship your items, your shipping address, and also the shipping speed and options you select. Items Requiring Special Handling

Some items, for instance bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for example Expedited Chilled Shipping). You'll find the specifics of these materials in addition to their shipping requirements and costs from the suppliers product delivery web page.


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